Terms of Service
Last updated: 2026
1. The Platform
Babycare Connect connects parents with independent babysitters. We verify sitter identities and collect platform fees online, but sitters are independent providers and not employees of Babycare Connect.
2. Bookings and Payments
The parent pays the platform fee online before a booking is confirmed and pays the remaining caregiver balance directly in cash after care. The platform fee is included in the displayed booking total. Escrow and caregiver payouts are currently unavailable. Platform fees are refunded when bookings are cancelled before completion, subject to confirmation by the payment provider. Cash payments made directly to caregivers are not held or guaranteed by BabyCare Connect.
3. Disputes
If something goes wrong, either party may open a case in the Resolution Centre. Our team reviews care and payment concerns. Refunds through the platform are limited to money the platform actually collected; cash paid directly to a caregiver cannot be reversed by the platform.
4. Acceptable Use
You agree to provide accurate information, treat other members respectfully, and not circumvent the platform for payments or contact arranged through the service.